FAQ

Guarantee

What guarantee does Bette provide for its enamelled products?

Bette's baths, shower trays, shower surfaces and washbasins are made of durable glazed titanium steel. Premium quality that we guarantee for 30 years in accordance with our guarantee conditions.

What guarantee does Bette provide for its whirlpool systems?

The durable glazed titanium steel of our baths comes with a 30-year guarantee and the technical components with a 4-year guarantee, both in accordance with our guarantee conditions.

What guarantee does Bette provide for its bathroom furniture?

We only use high-quality, easy-care materials, surfaces and fittings that are suitable for permanent use in the bathroom for our bathroom furniture. Bette's bathroom furniture has the statutory guarantee period of 2 years.

What guarantee does Bette give for the accessories for baths, shower trays and washbasins?

Bette's accessory products all have the statutory guarantee period of 2 years.

There is a fault on my Bette bath, shower tray, whirl bath or washbasin. How do I make a claim under the warranty or guarantee?

Please contact your contract partner who sold and/or installed the Bette product to or for you. They will then pass the issue on to the Bette service department.

Cleaning

What is the easiest and best way for me to clean Bette glazed titanium steel to remove everyday dirt?

The BetteGlaze® that covers our baths, shower trays and washbasins in titanium steel in glossy or matt shades is extremely hygienic and can handle a lot. Dirt and bacteria are hardly able to adhere to the glass-hard, non-porous surface, and are usually easy to remove using a soft, non-scratch or non-abrasive cloth and a little clean, warm water. For daily cleaning, we recommend the BetteCareCloth (order no. Z0016912) and the enamel spray cleaner (order no. B57-0245).

Aggressive cleaning agents such as drain cleaner or abrasive products may damage the BetteGlaze® surface. Their use is therefore not recommended. If you use the measures described above regularly, you will be able to maintain a clean freshness and the optimum hygiene even without resorting to aggressive cleaning products.

What is the easiest and best way for me to remove stubborn dirt and marks from Bette glazed titanium steel?

It is best to soften stubborn dirt with a mild bathroom or all-purpose cleaner for 15 to 30 minutes, and then repeat the cleaning process. Alternatively, use the Bette enamel cleaner (order no. Z0015908) or the enamel care stick (order no. Z0007521). In every instance, please follow the instructions for use on enamelled surfaces that are printed on the various products.

Aggressive cleaning agents such as drain cleaner or abrasive products may damage the BetteGlaze® surface. Their use is therefore not recommended. If you use the measures described above regularly, you will be able to maintain a clean freshness and the optimum hygiene even without resorting to aggressive cleaning products.

How do I remove limescale deposits from glazed titanium steel?

Limescale deposits are easy to prevent by ensuring that all fittings are closed and well sealed, and that any residual water is removed after use. Remove any adhering residues with a soft, non-scratch cloth and a warm solution of vinegar and water (ratio 1:1; not vinegar essence) that you simply rinse away with clean water when you have finished. 

Bette offers a special enamel cleaner for the care and regular cleaning of the glazed surface of titanium steel (order no. Z0015908). The solvent-free cleaning agent removes unattractive, stubborn traces of limescale and stains on bathroom products. Simply pour the cleaner onto the moistened surface, and wipe with a soft cloth. Rinse with warm water – and done. 

Abrasive, sand-based, highly acidic and aggressive cleaners and limescale removers are not suitable for removing limescale deposits.

BetteCare Products
How do I remove the marks caused by metallic abrasion or rust marks from glazed titanium steel?

If, for instance, gardening or sports equipment are cleaned in the bath, they can often leave marks as the result of metallic rubbing. However, rust marks from rusty equipment, leftover silicone or paint are also other sources of marks in a bath or washbasin. The best way to remove these marks is with our enamel care stick (order no. Z0007521), which is used like an eraser. First mist the surface with water, then erase – and done. 

BetteCare Products
Can I remove nail polish or hair dye from glazed titanium steel?

Cosmetics such as nail polish and hair dye will not harm Bette bathroom products in glazed titanium steel because BetteGlaze is resistant to chemicals. If you remove all traces of any marks or spots after use, you will find that polishes and hair dyes can easily be wiped away without leaving stains.

Can any cleaning product be used to clean glazed titanium steel?

Bette bathroom elements made of glazed titanium steel are extremely robust and easy to clean, but highly acidic, aggressive and abrasive cleaning agents, sponges and brushes should not be used because they may contain particles that are harder than glass, and will therefore scratch the surface.

Can I use drain cleaner on my bath, shower tray or washbasin made of glazed titanium steel?

Aggressive cleaning agents such as drain cleaner or abrasive products may damage the BetteGlaze surface. Their use is therefore not recommended. Used regularly, the measures given under "What is the easiest and best way for me to clean Bette glazed titanium steel to remove everyday dirt?" will ensure that you can enjoy a clean freshness and the optimum hygiene even without resorting to aggressive cleaning products.

How do I clean a bath, shower tray or washbasin with dirt-repellent BetteGlaze Plus?

Please observe the following information in order to ensure that the water- and dirt-repellent characteristic of BetteGlaze Plus is preserved for a long time. Please dry the surface of your Bette product with a soft cloth after use. For additional care, please rinse the surface with warm water and clean/dry it with soft cloths. We recommend the BetteCareCloth (order no. Z0016912) for daily cleaning and care.

For heavier dirt, please use our enamel spray cleaner (order no. B57-0245), any standard commercially available washing-up detergent, mild bathroom cleaner or non-abrasive household cleaner. In every instance, please follow the instructions for use on enamelled surfaces that are printed on the various products.

Please do not use the following to clean the surface finish BetteGlaze Plus: Microfibre cloths, steel wool, abrasive cleaning agents, strong alkaline or acidic cleaning products and detergents, washing-machine detergents, care pens or Bette enamel cleaner.

How do I clean the anti-slip surface BetteAnti-Slip in my shower tray or bath?

Wipe the surface after every use with a soft, non-scratch cloth or sponge and clean, warm water. A brush with soft plastic or natural bristles can be used for stubborn stains.

To clean it, you can use our Bette enamel cleaner (order no. Z0015908), enamel spray cleaner (order no. B57-0245) or a mild bathroom or all-purpose cleaner. In every instance, please follow the instructions for use on enamelled surfaces that are printed on the various products.

Aggressive cleaning products such as drain cleaners or scouring agents could damage the enamel and anti-slip surface and impair the anti-slip effect. If you use the measures described above regularly, you will be able to maintain a clean freshness and the optimum hygiene even without resorting to aggressive cleaning products.

How do I clean the anti-slip surface BetteAnti-Slip Pro in my shower?

Wipe the surface after every use with the BetteCareCloth (order no. Z0016912) and clean warm water. A brush with soft plastic or natural bristles can be used for stubborn stains. It is best to dry the surface immediately after every use. 

To clean it, you can use our Bette enamel cleaner (order no. Z0015908), enamel spray cleaner (order no. B57-0245) or a mild bathroom or all-purpose cleaner. In every instance, please follow the instructions for use on enamelled surfaces that are printed on the various products.

Aggressive cleaning products such as drain cleaners or scouring agents could damage the enamel and anti-slip surface and impair the anti-slip effect. If you use the measures described above regularly, you will be able to maintain a clean freshness and the optimum hygiene even without resorting to aggressive cleaning products.

I can see small brown spots or stains similar to rust marks on the surface of my Bette bath, shower tray or washbasin. Even if they are wiped away, they reappear a short time later. What are these spots, and how can I get rid of them permanently?

These small brown spots or stains are usually caused by dirt from the mains supply. They are usually due to particles containing iron oxide that rust when combined with oxygen and water, and then are able to settle on the surface thanks to limescale – resulting in the phenomenon you describe. The only remedy is to thoroughly remove all limescale deposits from the surface so that it is perfectly smooth. And the deposits can simply be rinsed away. Please contact a specialist bathroom company to prevent these deposits in the mains supply.

The surface of my new bath, shower tray or washbasin in glazed titanium steel looks dull, and there is a stubborn coating or dirt on it. What is this, and how do I get rid of it?

During construction, it is possible that the bath may be contaminated by cement, paint or the remains of water that has been left for a while, and layers of dust. The glazed surface may then feel blunt or look dull. The best way to remove this dirt or these marks is to follow the standard cleaning process (see "What is the easiest and best way for me to clean Bette glazed titanium steel to remove everyday dirt?"). If this is not sufficient, please contact a specialist dealer for special cleaning and care products. 

Use

Is it all right to use bath additives in my Bette bath?

The BetteGlaze is resistant to any chemicals and bath additives that are also tolerated by human skin. Please also observe the information provided on the packaging leaflet, and thoroughly remove all residues after use.

Can baths or shower trays made of glazed titanium steel be damaged by using anti-slip mats or stickers?

Not normally. The standard commercially available products known to us will not damage the extremely hard external glaze of Bette titanium steel. However, we do recommend that any anti-slip inserts be removed after use rather than leaving them permanently in the bath. Moisture may remain under the mats or stickers, which could cause stubborn marks due to limescale or dirt as they are not rinsed away by the water. 

One alternative to anti-slip mats are Bette's anti-slip surfaces, which are applied at the works to provide additional safety and an anti-slip effect to various standards.  

Is it possible for hair dyes, cosmetics, bath additives or disinfectants to damage my bath, shower tray or washbasin made of Bette glazed titanium steel?

BetteGlaze is particularly robust. It is resistant to cosmetics, bath additives and most chemicals. Even nail polish will not leave any marks or stains, but can simply be wiped away. Please observe the information given on the packaging leaflet and in the instructions for use provided by the manufacturer, and thoroughly remove all residues after use. 

What bath additives can be used in a whirl bath?

Special bath additives are available for whirl baths that do not leave any residues in pipes or jets, and are therefore completely safe for use in whirl systems. Please observe the instructions for use and the relevant information provided by the manufacturer. We do not recommend the use of foaming bath additives (bubble baths). 

I have heard that water cools down quickly in baths made of glazed titanium steel. Is this true?

No. Even on cold winter days, glazed titanium steel is ideal for a pleasant soak because the material is well tempered and quickly assumes the warmth of the bath water – even in the neck area and around the edge of the bath, where it is normally rather chilly. The amount of heat that a bath loses does not depend on the material, but 80% on the room temperature, water circulation and evaporation on the surface of the water. The heat that the steel absorbs is largely returned to the water as it cools down.

Maintenance

Can glazed titanium steel be repaired?

BetteGlaze is innately impact-proof. Like glass fibre, it remains flexible and resistant to the usual forces that occur in the bathroom. In extremely rare cases, it is possible that small areas of the glazed surface may break away, perhaps if something heavy falls onto the washbasin, bath or shower surfaces. Bette offers an enamel lacquer for minor repairs such as these, known as Remalle, which consists of a self-hardening plastic mixture in various bath colours. The lacquer is applied to the damaged area in several thin layers until it has been completely filled in. The repair paste should then be allowed to dry and cure thoroughly. Alternatively, we can provide you with the details of a specialist company in Germany that specialises in repairs such as these.

BetteCare Products
Are there any companies that replace baths and shower trays without damaging the tiles? Do you have a contact?

We will be pleased to provide you with details of a specialist company that replaces baths or showers without tile damage. If you are looking for a provider to fit a replacement bath, please ensure that the offer really is for a genuine replacement and not for a bath-in-bath exchange, which merely involves a plastic insert being glued to the inside of your old bath.

Where can I order spare parts?

Please contact a trusted specialist bathroom company. They often have spare parts in stock, or else can quickly order them for you. Please use our dealer search to find your nearest company: Dealer Locator  

Do silicone joints need to be renewed?

Everyone who has ever used a bath will have experienced the problem of mouldy or cracked silicone joints. Under DIN 52460, silicone joints are maintenance joints, and need to be checked regularly for leaks and renewed professionally when necessary, which results in regular work and costs for professional support and materials. Mould can be harmful to your health, and if the permanently elastic joints also start to leak, this can result in significant damage to the building.

As an alternative, Bette offers the option of fitting many of its baths and shower trays with BetteUpstand. These are upended edges on shower surfaces or baths that provide structural protection against moisture damage on the wall side – because instead of porous silicone, the glazed titanium steel here forms a "hollow" against the wall. Other good solutions are high-quality special sealing tapes such as the BetteSealing system, which additionally seal the problem area of the silicone joint both at floor level and against the wall. If it is combined with a bonded seal, the installation instructions are observed and the enclosed materials are used, the BetteSealing system meets the requirements of the new sealing standard DIN 18534-1, which calls for 100% water tightness in floor level shower surfaces even with high water exposure.

Sales

Where can I obtain brochures on Bette quality products?

Please download our brochures here Downloads or contact a trusted specialist dealer.

Where can I obtain expert advice on Bette baths, shower trays or washbasins? Where can I go to see Bette products?

Our dealer search is a quick and easy way to find your nearest Bette dealer: Dealer locator  

Why should I choose a bath, shower tray or washbasin by Bette?

Bette is a family company with tradition, passion and experience in every aspect of glazed titanium steel. The baths, shower trays and washbasins in this thin, lightweight and yet highly resilient material are made exclusively in Delbrück in East-Westphalia in Germany. 

Glazed titanium steel is the perfect material for the bathroom – from manufacture, planning and assembly to use, cleaning and maintenance to recycling. Its brilliant surface BetteGlaze is harder than marble, plastic or steel, scratch-proof, non-porous and resistant to UV rays. Premium quality we guarantee for 30 years. 

Find out more: Material & Colours 

Who is best to install Bette products?

We recommend that Bette quality products are only installed by a specialist bathroom company. This not only ensures that the installation is safe and professional, but also provides all the necessary warranties and guarantees. The company will also guarantee the watertight, soundproof and fireproof installation of our baths, shower trays and washbasins.

Where can I buy baths, shower trays and washbasins by Bette?

We advise you to visit a trusted specialist bathroom company or wholesaler, where you can be sure of receiving professional advice and support from the initial stage of the project planning right through to the execution of your project. The purchase of your Bette product will always be completed through a specialist bathroom company. For details of your nearest companies and dealers, please use our dealer search: Dealer locator 

How long will I have to wait for my product?

In order to ensure quick deliveries, both Bette and bathroom wholesalers keep a wide standard range of bathroom elements in stock. Contact your trusted bathroom fitter or wholesaler for details of current delivery times for individual products. Customised products are made individually for you at our high-tech works. Please allow for the corresponding lead times in your planning.

Where can I obtain information on products prices?

Bette bathroom elements attract admiring glances, and will remain loyal to you for decades. You will find that the price/performance ratio corresponds to this fact. Please contact your trusted bathroom fitter for details of the current prices.

Planning

Can Bette's products be recycled, and is the production environmentally appropriate?

Yes. Bette chose to focus on the natural materials glass and steel more than 60 years ago. All of our products are 100% recyclable and exclusively “Made in Germany” at our own site in Delbrück, All Bette bathroom elements are of lasting value, gentle on the skin, and manufactured completely without chemicals or solvents. We draw two thirds of the energy used in the manufacturing process from our own sources.

Bette bathroom elements are extremely robust, and remain permanently attractive. Thanks to their environmentally friendly production and durability, they have a first-rate life eco balance and are particularly well-suited to sustainable building projects. Each Bette product has an Environmental Product Declaration verified in accordance with ISO 14025 and complies with the LEED-certified U.S. Green Building Council.

Where are the baths, shower trays and washbasins by Bette made?

All our products are Made in Germany, exclusively and ecologically at our own site in Delbrück, where we are responsible for around 370 jobs.

Are Bette products also available in other colours than white?

Yes. In addition to a broad spectrum of around 500 standard glossy or matt sanitaryware colours, we have also developed our own colour world: 22 exclusive matt colours that match the current trends for tiles, natural stone and wood floors. More information: Material & Colours 

My bathroom has an unusual layout, so I need a customised bath or shower tray. Does Bette offer this option?

Yes. A few centimetres can make the world of difference in bathroom design, especially when space is tight or an existing property is being renovated. We make planning easier with made-to-measure baths, shower surfaces and trays. The titanium steel cast is precisely cut to size before being enamelled, creating the optimal solution for the available space, which not only looks fantastic but is also extremely hygienic. No need for awkward patchwork jobs with tiles.

There is a downpipe or a door in the way in the corner of the bathroom where I want my bath or shower tray to go. Does Bette have a solution for this?

Yes. It’s surprising how one small corner can upset a whole bathroom design. This is why Bette offers a range of bathtubs and shower trays with one corner cut off, in line with the customer's specifications. The perfect solution to work around challenging spaces and downpipes!

I would like to make as little noise as possible in the bathroom. What soundproof solutions does Bette offer for its products?

Bette has developed various solutions to ensure that bathing and showering are quiet affairs. For instance, in order to minimise the sound being transferred to the building structure, the legs of Bette's baths and the installation frame of Bette's shower trays are soundproofed, as are the bath anchors that are used to secure the bath to the wall. Underpinning tapes and soundproofing tapes on the wall-side edges of the baths and the installation frame also reduce sound transmission. Furthermore, so-called noise suppression mats made of bitumen, which also have a soundproofing effect, can be attached out of sight to the body of the Bette bath or shower tray. 

If the soundproofing measures are carried out professionally and completely, Bette baths are soundproofed to DIN 4109/A1 as standard. If Bette's Universal installation system is used for the shower trays, then the noise level when using the shower is merely 20 dB, which complies with the requirements of DIN 4109/A1 and the higher requirements as per VDI 4100 SST III – which has also been confirmed in checks by DEKRA. 

Showering can be even quieter with Bette's ultra-flat shower trays and shower surfaces if the company's minimum tray support is used, which is simply glued onto the screed or wooden floor. The sound level in this instance is only 17 dB, which far exceeds even the strict requirements of sound insulation level 3 of VDI 4100. And provides more quiet and intimacy when showering in badly soundproofed buildings in particular. 

I would like to protect my building against moisture damage. What solutions does Bette offer for its products?

Upturned edges to shower surfaces or baths, known as BetteUpstand, are particularly safe structurally. Instead of porous silicone, the "hollow" against the wall is formed by glazed titanium steel. There are no gaps where water can penetrate, and no capillary effect from splashes. Furthermore the glazed surface is not a target area – not for mould, mildew, dirt or bacteria. Baths or shower trays with this upstand offer a permanent added value: no maintenance, no repairs or updates, no damage resulting from mould or moisture in the wall. 

One very good solution is high-quality special sealing tape such as the BetteSealing system, which additionally seals the problem area of the silicone joint both at floor level and against the wall. If the BetteSealing system is combined with a bonded seal, the installation instructions are observed and the enclosed materials are used, it will meet the requirements of DIN 18195 Pt. 1, which calls for 100% water tightness.  

When is a free-standing bath a good solution?

A free-standing bath can be stylish and elegant. However, it needs to have plenty of space around it so you have enough space to move around, and also so it can be seen at its very best. A free-standing bath can also look extremely attractive against a glass or window front or pretty wall. Please ensure during the planning stage that no hard-to-reach hollow spaces are created that cannot be used sensibly and are difficult to clean.

Are baths and showers available in special shapes?

Yes. Bette carries a wide range of baths and shower trays as standard that are ready to be used for almost any layout and application in the bathroom, for instance for installations in corners or recesses, or in the area of doors. As well as rectangular shapes, we also offer oval, round and amorphous formats, quadrants or hexagons. For an overview of baths please go to Baths, of showers go to Showers.

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